Services Policy

When AHC Cancels or Reschedules
Clients are entitled to a 100% refund or rescheduling in the following cases:

• We are unable to provide the service as committed

• The practitioner encounters an issue preventing the session

• Force majeure events (natural disasters, epidemics, operational incidents)

 

Client-Initiated Cancellation

- Notice ≥ 36 hours before the session
- Clients may:

• Reschedule once within 02 days from the original appointment date, or

• Receive a 50% refund

- Notice < 36 hours or No-show

• No refund under any circumstances

- No-show: arriving more than 15 minutes late without prior notice

 

Changing Mind / Switching Services

• No refunds will be issued

• Clients may switch to a service of equivalent value, or upgrade (by paying the difference)

• No partial refund for switching to a lower-value service

 

Valid Communication Channels

• Clients must notify us via: Instagram / Facebook / WhatsApp

• Messages sent to a practitioner’s personal account are not considered valid, to avoid miscommunication or lost information

Booking Confirmation

• ​Booking should be made via Email/ Whatsapp / Facebook / Instagram 

• Do not make any payment until AHC confirms your session

• Advance payment is required to secure the booking

 

Payment Methods

A. Local Bank transfer (Wise accepted):

• Bank: BIDV

• Account number: 8861244822

• Account name: CAO THI THU HUYEN

 

B. International Payment (USD)

International transfer:

• Account number: 989110015

• Account name: CAO PHUONG ANH

• Swift code: VNIBVNVX

Credit card:

• Payment details will be provided after session confirmation

 

Notes

• Bookings are confirmed only after full payment is received

• Clients are responsible for any bank or intermediary fees

Information We Collect

• Full name, phone number, email

• Booking details and service history

• Health or emotional information (voluntarily shared by the client)

 

Purpose of Use

• Confirming and managing appointments

• Personalizing the healing experience

• Improving service quality

• Providing necessary communication and support

• AHC does not use client information for unrelated commercial purposes without consent

 

Data Protection & Storage

• Information is stored securely within internal systems

• Access is limited to relevant personnel only

• Reasonable measures are applied to prevent unauthorized access

 

Information Sharing

• AHC does not share, sell, or disclose personal data to third parties

• Except when required by law or with client consent

 

Client Rights

• Clients have the right to:

• Request access, correction, or deletion of their personal data

• Decline sharing sensitive information not essential to the session

 

Contact

• For any data-related requests, please contact AHC via official communication channels